Sales & Lettings Agents in Cheltenham

ESTAS Shortlisted

Shortlisted for the ESTAS Awards 2022

To the next chapter

Helping people move from one chapter of their life to the next is a privilege and one we’re proud to be able to play a part in.

Find out more

Meet Our Team

Hannah Miller

Property Manager

Hannah Miller

Property Manager

h.miller@surepropertygroup.com


Hannah has been with Sure Property Group for over 5 years and she is a Property Manager. She is well versed in all aspects of Lettings and is relied upon for her up to date knowledge of all the legal requirements of this business. She also lives in Churchdown with her husband and her beautiful white cat. Her favourite place to visit is Center Parcs!

Tom Smith

Director

Tom Smith

Director


Starting his career in property in 2009 Tom became part of the Surelet Team in 2012 rising from Lettings to Branch Manager before taking on Directorship with Jemma and Rob. With an extensive knowledge of Lettings and Staff Management, Tom oversees new business, property valuations and residential lettings. Tom and his wife have 3 children; and he is a self-confessed, overly-competitive 'Football Dad'. Most weekends he can be seen cheering on from the side-lines or helping to coach two youth teams at Abbeymead Rovers FC.

Jemma Carenza

Director

Jemma Carenza

Director


With over eighteen years' experience in the Lettings Industry, Jemma began her career in accounting. With AAT Level 4 you can be assured that your rental investment will safely be achieving a profit in her hands. Having worked for Surelet since 2002, Jemma has a broad scope of experience including valuing, property management, inventories and the administration of letting out properties. When she's not in the office Jemma enjoys fine dining and holidays with her young family. She is a loyal Gloucester Rugby Fan as well as supporting Broadway Cricket Club (and being their tea lady!).

Sacha Cresswell

Office Manager

Sacha Cresswell

Office Manager

S.cresswell@surepropertygroup.com


Having been an Estate and Letting Agent in Cheltenham for over 35 years (27 of those with Philip Pugh & Partners) Sacha has taken the position of Office Manager at Sure Property Group incorporating Philip Pugh & Partners, where she undertakes all aspects of Sales and Lettings. She lives in Churchdown with her husband and four dogs. She also is very close to her family and enjoys spending time with her Grandchildren. She is an amateur artist in her spare time and her paintings can be seen on Facebook: https://www.facebook.com/artbysachalc

Robert Buckley

Director

Robert Buckley

Director


Having worked as a Lettings Negotiator and Senior Lettings Negotiator at Surelet before acquiring a Directorship in September 2015, Rob has specific and experienced knowledge of the Gloucester & Cheltenham Lettings Market. Rob is responsible for the day-to-day running of the front office and concentrates on new business, valuations and viewings. Rob loves to travel and enjoys regular weekends away with his partner and two daughters in their VW Campervan.

First class customer service

We aim to deliver a first class customer experience, helping you through your home moving journey from one chapter to the next.

98%

We have 98% customer satisfaction from over 304
home owners and landlords.

Google Reviews

Rated 3.0 on Google

Tracey Riley

Sure, as a company I have found it easy to work with. My main point of contact has always taken on board what I am looking for and has been very helpful in getting what is required.

Jennifer Smart

Efficient at customer-friendly service. I have been supported so well, in every aspect of being a landlord. There are no problems just highly professional solutions!

O Compton

I highly recommend Surelet. I’ve used them for nearly ten years and my flat has only been vacant for around a month in all that time. Their fees are very competitive, plus the team are friendly and communicate well.

Tugce Oz

From the first day of our tenancy, we received professional service and support in all matters. Katrina is a professional who does her job very well. She always responded quickly and resolved the problems.

Alison Fox

Been dealing with Surelet Cheltenham for a number of things over the last year and they have been great.

Tim Mahon

The Surelet team in Cheltenham restored my faith in personal service and attention to client requirements - these attributes do exist after all! The entire team is friendly - and they know how to listen as well as how to communicate!

Liberty Boop

Katrina was very helpful and communicative with my recent issue of becoming locked out, despite having already finished her working day! Brilliant service.

COVID-19 Information

COVID-19: Safe Viewing Policy

At Sure Sales & Lettings, we are committed to ensuring we provide a safe environment for our employees and for all of our customers. We have taken several measures to protect against the spreading of COVID-19, which includes a health assessment on customers who have requested to meet us, or one of our sellers.

Health and Safety Questionnaire

The latest government guidance requires Estate Agents and Letting Agents to carry out a health and safety risk assessment prior to any face to face meeting. This is both for your safety and the safety of the team.

Based on the information provided, we may need to re-assess how we communicate with you and agree a suitable way we can work together.

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