Core features 
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Letting Agent Cheltenham
Your property is in safe hands with our dedicated team. Every year we help hundreds of landlords generate revenue with our let only and fully managed lettings services.
Find out below what makes letting your property with Sure a great decision.
Repairs & Maintenance
Tried, tested and comprehensively insured contractors available. When a problem is reported, we will notify by e-mail or phone immediately and we keep you in touch with costs and progress automatically.
Photography
Our photography will capture the lifestyle of your home. Photography is the most important tool to capture your buyer’s imagination and encourage them to get in touch to request a viewing. If you want to create the right first impression, you need high quality property photos to showcase it to the right buyer.
Floor Plans
A professional floorplan of your property shows all the key features helping your potential tenant understand the layout to help them make a more informed decision. Details showing the room size in both metres and feet. (optional extra)
Direct Emails
We will introduce your home to our extensive client list as well as listing your home online.
Accompanied Viewings
We always accompany potential tenants, enabling us to get a good feel for them to see if they are suitable for your needs.
Online Listings
Individually listed on our website with all the marketing featured for your home including, photos, descriptions and floorplan, videos and 3D virtual tour (as optional extras).
Zoopla, Rightmove & On The Market
Prospective tenants are frequently using the internet to identify properties. Once you list your property with the Sure Sales & Lettings, your property will be distributed nationally on both Rightmove, Zoopla and On The Market.
Expert Referencing
We use an external company to fully reference your potential tenant and to ensure that all the current and up to date documents are provided, in order to be sure that should any issues arrive, we have fully complied with the law at that point. We also offer a Rent Protection Guarantee policy, which we would urge a Landlord to take out once referencing has been finalised.
Owner-Run
Our Directors Paul Saunders and Frank Allen are heavily involved in the day to day running of our business, ensuring that you get the best possible attention and our small team have been chasen for their ability to provide you with a bespoke and personal service.. Our business is built on reputation and we firmly believe that peace of mind for our clients is just as important as the results we deliver.
Experienced
Sure Sales & Lettings have been selling and lettings properties in Cheltenham since 2003.
Our staff are highly experienced, qualified property professionals, we are also members of The Property Ombudsman and the TDS (the Tenancy Deposit Scheme). Our membership of these associations gives our clients the peace of mind that we are working to the highest standards in the Industry, and as members of the Client Money Protection Scheme; our client’s funds are fully protected.
More than just a price
Knowing in depth information about the local Cheltenham property market allows us to provide you with a detailed market report. We use a mixture of market analysis and experience to provide accurate and realistic valuations for our Landlords.
Meet Our Team
Sacha Cresswell
Office Manager
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Sacha Cresswell
Office Manager
S.cresswell@surepropertygroup.com
Having been an Estate and Letting Agent in Cheltenham for over 35 years (27 of those with Philip Pugh & Partners) Sacha has taken the position of Office Manager at Sure Property Group incorporating Philip Pugh & Partners, where she undertakes all aspects of Sales and Lettings. She lives in Churchdown with her husband and four dogs. She also is very close to her family and enjoys spending time with her Grandchildren. She is an amateur artist in her spare time and her paintings can be seen on Facebook: https://www.facebook.com/artbysachalc
Robert Buckley
Director
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Robert Buckley
Director
Having worked as a Lettings Negotiator and Senior Lettings Negotiator at Surelet before acquiring a Directorship in September 2015, Rob has specific and experienced knowledge of the Gloucester & Cheltenham Lettings Market. Rob is responsible for the day-to-day running of the front office and concentrates on new business, valuations and viewings. Rob loves to travel and enjoys regular weekends away with his partner and two daughters in their VW Campervan.
Jemma Carenza
Director
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Jemma Carenza
Director
With over eighteen years' experience in the Lettings Industry, Jemma began her career in accounting. With AAT Level 4 you can be assured that your rental investment will safely be achieving a profit in her hands. Having worked for Surelet since 2002, Jemma has a broad scope of experience including valuing, property management, inventories and the administration of letting out properties. When she's not in the office Jemma enjoys fine dining and holidays with her young family. She is a loyal Gloucester Rugby Fan as well as supporting Broadway Cricket Club (and being their tea lady!).
Hannah Miller
Property Manager
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Hannah Miller
Property Manager
h.miller@surepropertygroup.com
Hannah has been with Sure Property Group for over 5 years and she is a Property Manager. She is well versed in all aspects of Lettings and is relied upon for her up to date knowledge of all the legal requirements of this business. She also lives in Churchdown with her husband and her beautiful white cat. Her favourite place to visit is Center Parcs!
Tom Smith
Director
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Tom Smith
Director
Starting his career in property in 2009 Tom became part of the Surelet Team in 2012 rising from Lettings to Branch Manager before taking on Directorship with Jemma and Rob. With an extensive knowledge of Lettings and Staff Management, Tom oversees new business, property valuations and residential lettings. Tom and his wife have 3 children; and he is a self-confessed, overly-competitive 'Football Dad'. Most weekends he can be seen cheering on from the side-lines or helping to coach two youth teams at Abbeymead Rovers FC.
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