• What are your Letting Fees?

    Tenant Fees & Charges (for tenancies signed after 1st June 2019)

    Prior to Tenancy

    • Holding Deposit:  Equivalent to 1 week’s rent. Should you decide not to take the property or fail referencing  – this deposit is NON REFUNDABLE.
    • Deposit: Equivalent to 5 weeks rent for rent under £50,000 or 6 weeks for rents £50,000 and above
    • 1st months rent:  1st month’s rent (less holding deposit previously paid)

    During Tenancy (if applicable)

    • Changes to tenancy agreement (ie request for pets, change of occupier etc):  £60 inc vat
    • Replacement for lost keys/security device:  Reasonable cost of replacement
    • Early release from tenancy:  If agreed by landlord, remainder of rent until end of tenancy or new tenant moved in plus re-letting costs
    • Arrears:  3% above Bank of England base rate interest for arrears over 14 days
    • Utility payments:  Where written in tenancy agreement for utilities, TV licence, council tax, communication service etc.
    • Pets:  Pets may be considered on a tenancy at an increased rent, detailed on advertising.

    Landlord Fees

    Tenant Find:

    • We provide a detailed property appraisal & valuation, including accurate description & photographs
    • We market the property using local newspapers, Sure Lettings office windows, all popular property websites & portals, major local employer Intranet sites and weekly active tenant enquiry emails
    • We conduct accompanied viewings and provide regular Landlord feedback
    • We carry out detailed referencing, identity & credit checks and arrange the Tenancy Agreements
    • The Landlord is responsible for property issues, rent collection and inventory / final inspection
    • Arranging and conducting the move in for your new tenants
    • Producing all required legal paperwork for move in
    • Transfer of all utilities

    Please contact us for our tenant find fees.

    Rent Collection:

    • As Tenant Find Service, but includes rent collection and the handling of most tenant financial & legal issues
    • Initial inventory and final inspection
    • The Landlord is responsible for all property issues
    • Arranging and conducting the move in for your new tenants
    • Producing all required legal paperwork for move in
    • Transfer of all utilities

    Please contact us for our rent collection fees.

    Fully Managed:

    • We have a range of options to suit everyone which we would be pleased to discuss with any potential Landlords.

    All fees quoted are inclusive of VAT at the prevailing rate and are correct as of January 2019.

  • Making a Complaint
    We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).What will happen next?

    • We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
    • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
    • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
    • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

    The Property Ombudsman
    Unit 159756
    PO Box 7169
    Poole
    BH15 9EL

    01722 333 306

    admin@tpos.co.uk

    You can visit the Property Ombudsman here: https://www.tpos.co.uk/

    Please note:

    1. You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
    2. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
    3. The Property Ombudsman cannot deal with issues between a landlord and tenant, including deposit disputes.  They will also only deal with any complaints that have been through the above process.